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 Automated Call Distribution (ACD)
efficiently distributes calls amongst your agents
Supervisor and agent features
allowing them to join or leave queues, request relief, conference, transfer
Contact centre client for the AP-100
extends the agent's capabilities to include others in the communication
Call statistics and analysis
for agent performance, billing and auditing purposes
Multi-Way Calls (MCU)
for the inclusion of supervisors, external consultants, interpreters etc.
All features of the AuPix Video PBX
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